Airpoints™ Frequently Asked Questions

+ What is this new partnership between Air New Zealand and The Nourish Group?

It is a business partnership allowing Air New Zealand Airpoints members to earn and redeem Airpoints Dollars at the Nourish Group’s 9 restaurants nationwide.

+ What are the new benefits I get as an Airpoints member?

From 21 March 2016 it is possible to earn and redeem Airpoints Dollars at the Nourish Group’s restaurants nationwide and also to redeem Airpoints Dollars via the Airpoints store to purchase the Nourish Group vouchers (airpointsstore.co.nz).

+ How many Airpoints Dollars can I spend?

From 21 March 2016 you will able to purchase the Nourish Group vouchers in amounts of $50; $100; $200 and $500 Airpoints Dollars via the Air New Zealand Airpoints Store (airpointsstore.co.nz).

+ How many Airpoints Dollars can I earn?

You can earn 2 Airpoints Dollars for every $100 spent at a Nourish Group site up to a maximum of 400 Airpoints Dollars earned in a single transaction. You must present your Airpoints membership card at the restaurant to earn the Airpoints Dollars.

+ How do I spend my Airpoints Dollars at a Nourish Group restaurant?

Firstly you must redeem your Airpoints Dollars by purchasing a Nourish Group voucher in the Airpoints Store (airpointsstore.co.nz) and you will then receive by courier a Nourish Group voucher. Simply take this voucher to your Nourish Group restaurant of choice and present your voucher when settling your dining bill.  

+ How long does it take to get my Nourish Group voucher from the Airpoints Store?

The voucher will be sent to the delivery address provided within five working days.

+ How long is the Nourish Group voucher valid for?

Each Nourish Group voucher if valid for 12 months from purchase.

+ How long before I have the Nourish Group earned Airpoints Dollars in my Airpoints account?

Once you have dined and earned at one of the Nourish Group restaurants you will see your Airpoints Dollars in your Airpoints account within 10 working days.

+ I am not an Airpoints member – can I still participate?

Of course – simply join the Air New Zealand Airpoints programme. It’s free to join – please visit airnewzealand.co.nz/join-airpoints to register and you’re on your way. 

+ What can I spend Airpoints Dollars earned at The Nourish Group restaurants on?

That’s simple – apart from the obvious air travel, anything else in the Airpoints Store including the Nourish Group vouchers. 

+ Which Nourish Group restaurants are participating?  

All nine Nourish Group-owned sites are participating being:

Euro – Auckland;

The Culpepper – Auckland;

Coley & Punch – Auckland;

Jervois Steak House – Auckland;

Jervois Steak House – Queenstown;

The Crab Shack – Auckland;

The Crab Shack – Wellington;

Shed 5 – Wellington; and

Pravda Café and Grill – Wellington.

+ What personal information is being used in the Airpoints Dollars / Nourish Group transaction and who has this information? 

The Nourish Group restaurant requires your Airpoints membership card to be presented when dining to earn Airpoints Dollars on the transaction.  

+ How does Air New Zealand find out about any Airpoints Dollars purchases or Airpoints Dollars earnings at a Nourish Group restaurant?

We have an electronic web portal to administer the process and this system will update Air New Zealand. 

+ Can I use my Airpoints Dollars on the purchase of a Nourish Group voucher in the Airpoints Store and then receive Airpoints Dollars on the dining transaction as well when redeeming the voucher?

Yes you can - as both transactions are separate processes.

+ Can I gift my Airpoints Dollars to anyone else?

Yes they can.

+ Where can I get more information on this new program?

Please refer to airnz.co.nz/airpoints or ask at any Nourish Group restaurant nationwide.

 

TERMS & CONDITIONS

Earning  Airpoints Dollars

1.The Nourish Group and Airpoints program partnership commences from Tuesday 5th April 2016.

2. Qualifying purchases to earn Airpoints Dollars must be made at a participating Nourish Group restaurant nationwide.  Airpoints members must present a valid Airpoints membership card as proof of membership.  Note. An Airpoints partner credit card will not be accepted as proof of membership

Nourish Group Gift cards

1. Airpoints Dollars may be spent at the Airpoints Store (airpointsstore.co.nz) to purchase The Nourish Group gift cards to be used for dining at The Nourish Group 9 owned restaurants and
bars nationwide.
2. The Nourish Group gift cards can be purchased in amounts of 50, 100, 200 and 500
Airpoints Dollars.
3. The Nourish Group gift cards have an expiry date of 12 months from redemption.